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Home care packages
6 steps to apply
1. Call us
Call your local home care support team to get started. We’ll help guide you through the government's My Aged Care application process.
2. Register with My Aged Care
My Aged Care will register you and you'll start your application. You can do this over the phone by calling 1800 772 011 or online.
3. Book assessment
My Aged Care will arrange a home care assessment. Their Aged Care assessment team assessor will arrange a time that suits to come and visit you at home.
4. Assessment
The assessor comes to your home. You can have a family member or carer with you. The assessor will ask you questions about what you can and can't do, and things you think will help you stay healthy, socially connected and living at home.
5. Receive eligibility
A few weeks after the assessment, you'll receive a letter from My Aged Care letting you know if you're eligible for home care. You'll then be placed on the government's national waiting list. When you reach the top of the waiting list, My Aged Care will send you a referral letter.
6. Call us
You can call your local area home care team with your referral. Once you receive your referral, the government gives you time to select a provider of your choice. We'll speak with you about what services we have have available and any out-of-pocket costs. If you choose us as your provider, we can help you finalise the paperwork with My Aged Care.
